Refund & Return Policy

At SS Electronic and Gadgets, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and return policy below for guidance on how we handle such situations.

1. Refund Eligibility

You may be eligible for a refund or exchange if:

  • You received a damaged or defective product.
     
  • You received the wrong item.
     
  • The product is not working as promised and the issue is reported within the valid return period.
     
  • The product is unopened and unused, and returned within 3 days of purchase or delivery.
     

2. Non-Refundable Items

Refunds or returns are not applicable under the following conditions:

  • The product was damaged after delivery by the customer.
     
  • The item has been used, altered, or shows signs of wear.
     
  • Return request is made after 3 days of purchase or delivery.
     
  • Items marked as final sale or clearance.
     
  • Software, batteries, or accessories unless faulty at the time of delivery.
     

3. How to Request a Refund or Return

To request a refund or return:

  1. Contact us within 3 days of purchase or receiving the item:
     
  • Phone: 0306-8888076
     
  • Email: SSelectronicandgadgets@gmail.com
     
  1. Provide the following:
     
  • Order details (product, date of purchase, receipt if available)
     
  • Clear description of the issue
     
  • Photos or videos showing the damage/defect (if applicable)
     
  1. Our team will review your request and respond within 1–2 business days.
     

4. Return Process

  • If approved, return the product to our store at:
      Kashmir Road, near Bhati Autos, Sialkot
     
  • The product must be returned in its original packaging, with all accessories, manuals, and invoice.
     

5. Refund Method

  • Refunds will be processed using the original payment method, or store credit may be offered based on your preference.
     
  • Please allow 3–5 business days after return approval for the refund to reflect.
     

6. Exchanges

  • If the product is eligible, you may request an exchange for the same or another item of equal value.
     
  • Price difference (if any) will be adjusted accordingly.
     

7. Contact Us

For any refund, return, or exchange inquiries:

  • Phone: 0306-8888076
     
  • Email: SSelectronicandgadgets@gmail.com
     
  • Address: Kashmir Road, near Bhati Autos, Sialkot
     

We appreciate your business and are here to ensure your satisfaction.